What service do you provide?
We provide serviced accommodation with the privacy and flexibility of a home, combined with the convenience of a hotel. Our properties include Wi-Fi, a TV, fully equipped kitchens, toiletries and comfortable beds with fresh bedding and towels.
Do you have a suitable place for me?
Our accommodation is ideal for a wide range of guests, including business travellers, contractors, relocating professionals, couples, families and guests looking for a comfortable alternative to a hotel, including long-term stays.
Are utilities and amenities included in the price?
Yes. The price shown includes the standard utilities and amenities provided with your stay, so there are no unexpected charges for things such as electricity, heating, water or Wi-Fi. Any additional services, such as extra cleaning or linen changes for longer stays, will be agreed and priced separately where applicable.
How do I book a property with you?
You can browse our available properties and choose your preferred dates directly through our website. Simply select a property, enter your dates and guest details, and follow the booking steps to confirm your stay. If you have any questions before booking, please contact us and we’ll be happy to help.
How do I check-in?
We offer convenient self check-in, allowing you to arrive without needing to meet someone in person. Full check-in instructions and access details are provided before your arrival. We will also provide instructions on how to leave the property upon your departure.
What if I need to cancel my booking?
We understand that plans can change. You can cancel for a full refund up to 14 days before check-in. For cancellations closer to your stay, please see our Cancellation Policy for full details.
Can I extend my stay after booking?
Extensions are possible depending on availability; please contact us to discuss your needs. We offer discounts for long term stays.
What happens if I need help during my stay?
We’re available throughout your stay should you need assistance. Whether you have a question about the property, experience an issue or would like recommendations or information about the local area, you can contact us directly and we’ll do our best to help.
Is the kitchen stocked?
The kitchen is fully equipped for cooking and everyday use, with cookware, crockery and appliances. Groceries are not included, and supermarkets are a short walk from our Old Street apartment.